Straight My Teeth Reviews

Do not use! Paid for the full service and only received a quarter!
They sent a the first batch of aligners but never sent anymore though they said they were just making them. Lied and didn't inform me about the situation or that I won't be receiving them at all.

Awful awful experience. gave me a projection video which my teeth should have ended up looking like after paying £750. My teeth didn’t look like that by the end and then had to press them to be given more retainers which came squashed and broke in the post TWICE! They had the audacity to ask me for more money! Finally ended up getting the last set and they still didn’t end up looking like they were meant to!! Now been trying to get my money back since November and heard nothing. I’m having to go through citizens advice bureau to take them court to get my money back. Complete scam of a company, should be doing jail time!!

Great experience with Straight My Teeth. Very happy with the results, it was super easy and they were really helpful with all the questions I had.

I could not have been happier with the results and the price, Sarah was really helpful throughout and I do feel for the people that are midway through their treatment but companies go bust all the time, they clearly didn't have the marketing budget of their more expensive competition.

My smile looks great and the only thing I can't get are new retainers but I can get these from eBay at a cheaper price than I would have gotten them from SMT anyway. Just search of essix retainers.

I just checked the website as I needed new retainers and I saw they had gone bust. This saddened me because I had a very good experience with them.

My teeth were very crooked and I had some pretty big issues. My dentist when I was a teen told me that invisalign etc. Would never be an option and I hated the idea of braces. Straightmyteeth's aligners really did work for me and they went out of their way to get the adjustments out to me in Spain after Brexit rules made it virtually impossible.

After the treatment finished I got some composite resin on two broken teeth and some whitening and I have regularly been complemented on my smile since completing the treatment about a year ago.

They were the cheapest company around and I really identified with their ethos that a person's budget should not be a barrier to having a nice smile. Too often it is a status symbol and it shouldn't be this way.

If the owners of straightmyteeth ever read this, I just want to say thanks for putting up with me and working so hard for giving me a smile that I'm quite happy with.

Company has folded and ignoring their emails. How to I hold them to account? I've paid over £600 for straight teeth. My teeth are still wonky and I'm £600 down!!

Totally unacceptable

They haven't responded to a single email for months

Completed my treatment at the end of November, but results not as they predicted. I still have an overlap at the front. Brace 10 out of 20 was a really bad fit and they said to just keep biting on the squishy! Tried emailing them the results and to tell them that one of my retainers has snapped already. But no reply and then to find out that they have gone bust! I will try for a refund through PayPal. I wish I’d read these reviews before I started the treatment.

I was ghosted by this company after paying £750 (new year deal last year) for aligners. They sent me one set then went to ground and I heard nothing from them from June onwards. The contact number was just an answerphone and no answers from any emails.

Missing a step and they won't send. They advised I skip this step which would have an adverse affect on one tooth. For months they've advised an expert will be in touch. A simple process made difficult. DO NOT USE

They owe me retainers and now to see they have closed? What is going on?!? Been contacting since December?

I still haven’t finished my treatment and paid over 600 for mine…

Wasted money and wasted time. Messed my teeth up completely, my bite is off and no way near the projected smile. Their customer service is next to none, replies to e-mails are non-existent and now they have shut up shop. I consulted my dentist and it will cost me £2,990 to get my teeth fixed properly. I have opened a dispute with my credit card provider to get my money back. Don't waste your time with companies like this. I think all who have been scammed by this company have received a valuable lesson - Go to the dentist and get it done properly, your teeth are important! Good luck everyone.

Glad this company went bust. After a year and a half of pain and unsuccessful treatment, over a thousand pound paid, hours of chasing them up, 100s of emails and a lifetime of stress my teeth are still not what they said the my promised they would be. Can’t even get a refund let alone an apology. I hope they can never trade again.

DO NOT USE THIS "COMPANY" - IT'S A SCAM. I received my retainers after paying the full amount up front, however all communication then ceased. Mid way through my treatment plan I noticed gaps between my teeth that hadn't existed before. I tried to contact Straight My Teeth for advice on numerous occasions via email and phone and never got a response. Left my teeth worse than when I started. Don't be tempted by the cheaper price - you get what you pay for. Total disaster.

Received no real interaction with the company and now they have closed!! No treatment!! No explanation!!
Absolutely shoddy experience.
Will definitely take advice to get my money back via Paypal.
Hope there is a light at the end of this dreadful tunnel, good luck to everyone else with similar experience.

If you paid recently by Paypal, open a dispute in Paypal, you might be lucky and get some money back, depends if they've shut down their bank accounts. I was lucky and got back the £200 extra for 'refinement treatment' that should have been free. Was about to take them to court, won't bother now as they've closed up. Shame, as with a bit more care they could have been good.